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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Our team of professional butchers have compiled the most frequently asked questions from customers and provided detailed answers to help you make the most of your meat orders.

Whether you have queries about our meat sources and ethical farming practices, the grade and processing of our products, cut recommendations for certain dishes or clarification on shipping options and delivery times, we aim to answer all your questions in a helpful and transparent manner so you can purchase with confidence.

Our customer service team is also ready to assist with any other enquiries you may have.

All of our premium quality beef, lamb and chicken are sourced directly from trusted Australian farms and suppliers who raise their livestock on open pastures, with no use of antibiotics or added hormones. Our suppliers practice sustainable and ethical farming methods that put animal welfare as the highest priority.

We source only the highest quality certified grass-fed and grain-fed Australian beef, pasture-raised lamb and free-range organic chicken.

Yes, we freshly grind our minced beef daily and can cut any steak or chop to your required size and thickness upon request

Absolutely! Feel free to contact our customer service team to ask for recommendations on the best cuts of meat to use for your desired recipe or meal.

Products should be stored in the refrigerator or freezer upon receipt. Refer to product labels for best before dates and storage instructions. For cooking tips and recipes, you may check our website.

order or product? We apologize for any issues encountered. Please contact us immediately via our hotline or email and we will strive to resolve the problem. Refer to our return and refund policy on our website for more information.
Orders can be placed on our website by browsing and selecting your products, adding them to your cart, checking out, and paying securely. You may also request for custom cuts and marinades.
We offer next-day delivery for orders placed by 5pm today. A delivery fee of $15 is charged, but it’s waived for orders above $120. You may choose your preferred delivery time slot at checkout.

Our products are sourced from trusted suppliers who share our commitment to quality, freshness, and animal welfare. We exclusively select organic, grass-fed, and free-range meats certified by the Australian government. We also offer carbon-neutral meats, where we offset greenhouse gas emissions from meat production and transportation by supporting environmental projects. Our packaging is biodegradable to lessen environmental impact.

Dry-aged meat is stored in a controlled environment for a time to enhance its tenderness and flavour. Natural enzymes in the meat break down the connective tissues, creating a more complex taste. We have a dry-aging chamber where we age our meats for up to 60 days. If you want a more tender and flavourful steak experience, you should try our dry-aged meats.

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On all orders above $150

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Australian Meat

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